About the product:
A: While our traditional neon signs are suitable for indoor use, we can create exceptionally durable signs that can withstand rain and harsh outdoor conditions.
A: Our neon signs use the latest materials, and with proper installation and maintenance, the life of the neon sign can reach more than 5 years.
A: Take a short video clip of the broken or damaged area and let us know within 24 hours via email: hdjcustomneon@gmail.com. We will investigate the cause and send you a replacement for free!
A: Please log into your account and select the shopping cart in the top right corner of the page. You will be able to view all items currently in your shopping cart. If you would like to remove an item from your shopping cart, simply click on the “Remove” button next to that item. If you would like to change the quantity of any individual item, simply enter the new quantity you would like to purchase in the “Quantity” field.
About Shipping:
A: No, we offer free shipping worldwide.
A: If you wish to change the delivery address after you have placed your order, please contact our Customer Service Department at the earliest possible stage in the order processing to indicate your request. If the package has not yet been shipped, we will be able to ship to the new address. However, if the package has already been shipped, it will not be possible to change the delivery information while the package is in transit.
A: When your item is shipped, we will send a notification email to your registered email address. Tracking numbers are usually available within a few days of shipment and we will update the tracking information in your account.
A: Once we provide you with a tracking number, you will be able to check the status of your item online by visiting the relevant shipping company’s website. You can also enter your tracking number in our store: https://www.hdjcustomneon.com/parcel-panel/
A: Our regular delivery time is 3-7 days. The duration depends on the mode of transport and the country of destination. Delivery times vary depending on the mode of transport used. If the package cannot be delivered on time due to war, floods, typhoons, storms, earthquakes, adverse weather conditions or any other unforeseen or avoidable circumstances, delivery will be postponed. In the event of such delays, we will work hard to resolve the issue until a positive solution is found.
A: Please contact the carrier to confirm that they have delivered the item to the correct address. We also recommend that you send us your phone number so that we can file a claim with the carrier to locate your package. Usually, it takes a week for the search results to appear.
About the service:
A: Yes, we provide 3 years warranty if any content does not meet the standards.
A: Let us know your ideas and requirements via online chat or email, and our team will send back our professionally crafted digital proof for your approval!
General Questions:
A: No maintenance costs. No need to worry about neon battery, bulb replacement, glass connection, etc. Our neon lights are made of the latest raw materials, which are more energy-efficient and durable than traditional lighting signs.
A: These artwork formats are all acceptable: EPS, AI, PDF, JPG, JPEG, GIF, PNG, BMP, and TIF, however, we prefer vector and AI files.
A: Both! We recommend the plug-in signs (they come with a free remote and dimmer that can be added to your cart at checkout.) But we do have battery pack options for smaller signs that can be carried around in carts and booths.
